We answer the phone. We respond to the form. It's that simple.

What to expect when you reach out

How we handle inbound requests at our Honolulu SOC

Every form submission and phone call lands with a senior Cyberuptive analyst — not a qualification queue, not an outsourced SDR, and not a chatbot. During Hawaii Standard Time business hours (Monday through Friday, 7am–6pm HST), we respond to web form submissions within one business hour and answer 833-92-CYBER live. After hours, the same number reaches our on-call rotation for active incident response. There is no "press 1 for sales" tree, no chasing a callback, and no waiting for a CRM workflow to assign your request.

To make the first conversation productive, share a few details up front: company headcount and the percentage of remote or hybrid workers, the compliance frameworks driving the project (CMMC 2.0, HIPAA, GLBA, PCI DSS 4.0, NYDFS Part 500, SOC 2, ISO 27001, NIST CSF 2.0), the current security stack (EDR, SIEM, MDR, firewall, identity provider, MFA posture), what's prompting the conversation now (renewal, audit finding, board mandate, recent incident, M&A activity), and the rough timeline. None of that is required — a one-line "we need a SOC, can we talk?" is fine — but the more context you provide, the more precise the first response will be.

How CMMC, healthcare, financial, and incident requests are routed

CMMC 2.0 readiness assessments route directly to our compliance lead, who has scoped Level 1 and Level 2 environments for Pacific defense contractors across Hawaii, Guam, and the broader INDOPACOM region. Expect a 20–30 minute scoping call, an outline of the boundary diagram and SPRS scoring approach, and an estimate within 2–3 business days. HIPAA, GLBA, NYDFS Part 500, and PCI DSS 4.0 conversations route to our managed SOC team, who will walk through log source coverage, EDR posture, and the controls relevant to your specific framework before quoting. Active incidents — confirmed or suspected ransomware, business email compromise, suspicious lateral movement, data exfiltration alerts — should call the main line and say "incident." That phrase routes you immediately to an on-call analyst, even outside business hours. Do not send incident details over the contact form if speed matters; the phone is always faster than a web form.

What happens after you hit send

The first response is a real human reply — usually from a senior analyst or our principal consultant — confirming receipt, asking any clarifying questions, and proposing two or three times for a 30-minute call. There is no email drip sequence, no "nurture cadence," and no marketing automation attached to your submission. Submissions tied to an industry assessment (CMMC, HIPAA, insurance, manufacturing, legal, financial services, shipping, SMB) arrive with your readiness score and domain breakdown attached, so the first conversation can start at the gap analysis rather than the intake.

Your contact details are used only to respond to this request and to send service notifications you opt into. We do not sell or share mobile information with third parties for marketing, we honor STOP and unsubscribe requests immediately, and the full data handling policy lives at /privacy/. For more on how we operate day-to-day, see our managed cybersecurity services, our Managed Detection and Response (MDR) offering, the CMMC 2.0 compliance practice, and the Insights library with our 2026 MSSP, MDR, and SIEM buyer's guides.