Cyberuptive Command Center
The next-generation SOC management platform. Any SIEM. One queue.
The Cyberuptive Command Center is fully vendor-agnostic. Tie multiple SIEM and XDR platforms into a single alert queue, then run triage, ticketing, case management, and customer communication from one place, without replacing the tools you already own.
- Multiple SIEMs, one normalized queue
- Centralized ticketing and cases
- Customer portal included
- No rip-and-replace
The short version: your SIEM is where telemetry lives. The Command Center is where security operations happen: one queue, one ticketing system, and one case record, regardless of how many security vendors sit underneath it.
Why we built it
Security teams are running the SOC from five browser tabs.
Most organizations do not run one security platform. They inherit a SIEM, add an EDR, acquire a company on a different stack, or keep a legacy tool alive through a contract term. Every platform has its own console, its own alert format, and its own idea of what a case is.
The result is swivel-chair operations: analysts triaging in one tool, ticketing in another, emailing customers from a third, and reconciling it all in a spreadsheet for the monthly report. Alerts get missed in the gaps between consoles, and nobody has a single record of what happened.
Most MSSPs solve this by forcing you onto their platform. We built the Command Center so you do not have to choose. It connects to the tools you already run and gives every alert, ticket, and case one home.
Platform capabilities
Alert management, ticketing, and case management in one platform.
Everything a SOC needs between the detection and the closed case, built for multi-tenant, multi-vendor operations from day one.
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Multi-SIEM ingestion
Connect more than one SIEM or XDR at the same time. Each source keeps its native detections; the Command Center normalizes the output into one schema.
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Unified alert management
One prioritized queue across every connected tool and tenant, sorted by criticality and age, with grouping, suppression awareness, and clear ownership.
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Centralized ticketing
Every alert can become a ticket or join an existing case. No separate ITSM tool to keep in sync and no copy and paste between consoles.
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Case management
Cases link to their source alerts, carry analyst notes with screenshots and attachments, and close together so the record stays consistent.
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Built-in communications
Case email follow-ups thread back to the right case automatically, alongside WhatsApp and SMS messaging, so customer conversations live with the evidence.
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Customer portal
Clients see their own tickets, alerts, cases, vulnerabilities, reports, and response actions in a branded portal scoped to their organization.
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Source-health monitoring
Dead or stale log feeds show as down instead of silently going quiet, so coverage gaps surface before an assessor or an attacker finds them.
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SOC analytics and reporting
Ticket KPIs, alert turnover, and closures credited to the analyst who actually did the work, ready for monthly reviews and leadership reporting.
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AI-assisted investigation
Tier 3 analysis pulls the full raw event, summarizes it at the top of the case, and leaves the decision with a human analyst.
Integrations
Vendor-agnostic by design. Transparent about what is live.
The Command Center uses a connector model: each SIEM or XDR plugs in through its own integration, and everything above the connector (queue, tickets, cases, portal, reporting) stays the same. Here is where each integration stands today.
Trellix Helix SIEM + Trellix XDR
Alerts, raw event context, and server-side hunting across Helix tenants. Analyst status and assignment stay authoritative in the Command Center, and SIEM-suppressed alerts stay out of the queue.
CrowdStrike Falcon
Falcon detections and Falcon Data Protection events flow into the same queue, with deep links back to the Falcon console for process and host context.
Microsoft Sentinel + Defender XDR
Sentinel incidents and Defender XDR alerts. In active development, built for Microsoft 365 E5, GCC, and GCC High environments.
Rapid7 InsightIDR
InsightIDR detections and user-behavior alerts. In active development for clients with existing Rapid7 investments.
Running something else? Additional connectors are prioritized by client demand. Tell us your stack and we will tell you where it sits on the roadmap.
How it compares
A SOC management layer, not another console.
| Capability | Single-vendor SIEM console | General IT ticketing tool | Cyberuptive Command Center |
|---|---|---|---|
| Alerts from multiple SIEM and XDR vendors | Its own platform only | Only through custom integrations | Native, one normalized queue |
| Security-aware case management | Varies by vendor | Generic tickets | Cases linked to source alerts and evidence |
| Multi-tenant MSSP operations | Varies by license | Not security-scoped | Tenant and organization scoping built in |
| Customer-facing portal | Limited or none | Generic requester portal | Alerts, cases, reports, and actions per client |
| Customer communications on the case | Not typically | Email only | Threaded email, WhatsApp, and SMS |
| Change SIEM vendors without losing history | History stays with the old tool | Partial | Case record stays in the Command Center |
Built for regulated buyers
Security and separation designed in, not bolted on.
The platform runs the SOC for defense contractors and regulated organizations, so its architecture follows the same rules we hold our clients to.
Tenant-scoped records
Alerts, cases, and tickets are keyed to a tenant and organization, and clients only see their own data in the portal.
Server-side permissions
Role and tenant permissions are enforced by the backend, with MFA-backed sign-in and auditable administrative actions.
Credentials never reach the browser
SIEM API keys and hunting queries run server-side, so analyst workstations never hold tenant credentials.
Regional data planes
U.S. and Asia-Pacific workloads run on separate regional infrastructure. International operations do not access U.S. federal or CUI telemetry.
Ways to use it
Use our analysts, yours, or both.
Fully managed
Included with Cyberuptive SOC and MDR
Our U.S.-based analysts run your queue 24/7 on the Command Center. You get the customer portal, reporting, and case history as part of the service.
SOC as a ServiceCo-managed
Your team and ours, one queue
Your analysts and Cyberuptive analysts work the same alerts, tickets, and cases, with ownership and escalation rules agreed up front.
Co-managed vs. outsourced SOCPlatform subscription
License it for your SOC or MSSP practice
Run your own analysts on the Command Center with annual subscription pricing, onboarding for your connectors, and platform support from our team.
Ask about subscriptions-
What is the Cyberuptive Command Center?
The Cyberuptive Command Center is a next-generation SOC management platform built by Cyberuptive. It sits above your existing SIEM and XDR tools, pulls their alerts into one normalized queue, and adds centralized ticketing, case management, customer communications, and a client portal. It is vendor-agnostic by design, so the platform does not require you to replace the security tools you already own.
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Can the platform connect more than one SIEM at the same time?
Yes. The Command Center is built for environments that run more than one SIEM or XDR, including organizations that acquired a second security stack, MSSPs serving clients on different platforms, and enterprises mid-migration. Alerts from every connected source land in the same queue and follow the same triage, ticketing, and escalation workflow.
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Which SIEM and XDR platforms are supported today?
Trellix Helix SIEM, Trellix XDR, and CrowdStrike Falcon are live today. Microsoft Sentinel with Defender XDR and Rapid7 InsightIDR are in active development. Additional platforms are prioritized by client demand, so if your tool is not listed, ask and we will tell you where it sits on the roadmap.
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Does the Command Center replace our ticketing system?
For security work, it can. Alerts, tickets, cases, notes, attachments, and customer communications live in one system, so analysts do not need to mirror work into a separate ITSM tool. If your IT team runs its own service desk, we agree a handoff point during onboarding so security cases and IT tickets stay connected without duplicate data entry.
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Do I need to buy Cyberuptive SOC services to use the platform?
No. The Command Center is included with Cyberuptive SOC as a Service and MDR, and it is also available as a platform subscription for internal SOC teams and MSSPs that want to run their own analysts on it. A co-managed model, where your analysts and ours work the same queue, is also available.
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How is customer and tenant data separated?
Every alert, case, and ticket is scoped to a tenant and organization, and role permissions are enforced on the server rather than in the browser. SIEM credentials stay on the server side and are never exposed to analyst browsers. U.S. and Asia-Pacific workloads run on separate regional data planes, so international operations do not access U.S. federal or CUI telemetry.
See it on your stack
Bring your SIEMs. We will show you one queue.
Tell us which SIEM and XDR tools you run and how you ticket today. In a 30-minute demo we will walk through how the Command Center connects to them and what your analyst and customer workflow would look like.